Question 1

Can I trust you with my company's finances?

Accepted Answer

We understand that when our clients turn their accounting and bookkeeping services over to us, trust is paramount. We have a team of certified professionals, use proven technologies, and hold ourselves accountable every day. Yes, you can trust us with your sensitive data and to deliver accurate, timely accounting services for your business. Check out what our customers have to say about us!

Question 2

How much do your accounting services cost?

Accepted Answer

Pricing depends on a number of factors including services, volume of transactions, monthly revenue and expenses, and more. Engagements start as low as $500 per month. Reach out through the form on this page to get a custom quote.

Question 3

Can you clean up my QuickBooks Online/Xero file?

Accepted Answer

Absolutely. Our team members are all certified in the leading accounting systems and can quickly get your files up to date.

Question 4

What is included with my monthly fee?

Accepted Answer

Generally, all services and software licenses are included in the monthly fee. There may be cases where some items are billed separately or considered out of scope, but those will clearly identified.

Question 5

Are you a CPA firm?

Accepted Answer

No, we are not a CPA firm as defined by the Chartered Professional Accountants of Ontario (CPAON).

Question 6

Are your services subject to oversight from regulatory bodies like the CPA?

Accepted Answer

No. We do not offer services which fall under the jurisdiction of these organizations. We have partner organizations who can provide those services if needed by clients.     A good example of such services are tax advisory or statutory filings.  We have a number of non-economic partnerships with CPA firms who can help our clients with these services if needed.

Question 7

How do I connect with you on an ongoing basis?

Accepted Answer

Every account is set up with a Client Success Lead who will be your day-to-day contact. They’ll liaise with the rest of the team members on your account which may include an accounting manager, bookkeeper, payroll specialist, and payables specialist.

Question 8

How long does onboarding take?

Accepted Answer

Typically, onboarding takes 30-60 days. During that time we set up your cloud-accounting systems, create your unique process flow and monthly checklists, and train your team. If there is excessive catchup bookkeeping work to be done, the onboarding could take longer than the typical 30 days.

Question 9

How do your contract work?

Accepted Answer

Our contracts are quite simple. It’s a services agreement are typically a year in length and reviewed each year. You can cancel service with 30 days notice.

Question 10

What happens to my information if I decide to leave Sync Bookkeeping

Accepted Answer

Don’t worry, your financial data belongs to you. Our offboarding is pretty straightforward as we transfer account ownership to you. As a bonus, there’s no stopping you from replicating the workflows we’ve created for your in-house process – in fact, we encourage it.

Question 11

How much can I save by outsourcing my bookkeeping and other back office processes?

Accepted Answer

Savings can vary considerably depending on your current solution, but our clients tell us that it is generally between 30% and 50%.

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